At AW Online your privacy is a priority.
AW Online does not sell or exchange customer information with anyone else. We share relevant information only with those parties entrusted with the processing of your account and the fulfilment of your order. We have established procedures to protect your privacy – and we uphold them vigorously.
Customer information is gathered so we can serve you better. We make every effort to ensure its security and to treat your information responsibly. When you become an AW Online customer, we ask for your name, address and phone number. We also ask for your credit card number and its expiry date, if you select that method for payment; we do not store your credit card information online. Your order history information is maintained in order to service your account.
Credit card transactions are subject to routine searches from time to time. AW Online undertakes these searches in association with licensed credit agencies to detect and prevent fraud.
From time to time, we may email you in order to update your account, or to give you information that we hope might interest you. If you don't want us to get in touch, simply edit your account details.
What information is collected?
When you visit AW Online, our system automatically notes which browser and Internet Provider (IP) you used for access. This information is useful because it helps us to create a site that offers you the best possible shopping experience.
When you select a ‘Remember me’, your profile data will be stored on a "cookie." Cookies are files stored on your own computer. aw-online.com utilises cookies to enhance your own shopping experience. They save you time by storing such information as passwords, shopping carts, and shopping preferences. That way, the next time you use Remember me, the cookie retrieves this information and personalises your shopping experience.
What if I don't want to send personal information over the Internet?
Simply use AW Online like a catalogue to look up the products you want, then phone free on 0800 015 1630 to order them. Any information you give to AW Online, by telephone or the Internet, is stored on a secure server.
What if I want to order over the Internet, but don't want to use ‘cookies’?
What steps are taken to keep my personal information private?
Your order information is sent to us through a ‘secure session’ established with Secure Socket Layer (SSL). This technology encrypts (scrambles) your account information before it is sent to us, making it virtually impossible for anyone other than aw-online.com to read it. We protect all customer data against unauthorised access. We use secure technology, privacy protection controls and restrictions on employee access to safeguard your personal information. More information on card security is available in our Site Security page.
How can I change, correct, or update the information on my account?
When ordering on AW Online, you can select a different Ship-To Address or change your method of payment.
You can also call Customer Service free on 0800 015 1630 to change your account information.
Last updated January 10th, 2006