At the Albert Waeschle, your privacy is a priority.
Albert Waeschle does not sell or exchange customer information with anyone else. We share relevant information only with those parties entrusted with the processing of your account and the fulfilment of your order. We have established procedures to protect your privacy – and we uphold them vigorously.
Customer information is gathered so we can serve you better. We make every effort to ensure its security and to treat your information responsibly. When you become an Albert Waeschle customer, we ask for your name, address and phone number. We also ask for your credit card number and its expiry date, if you select that method for payment; we do not store your credit card information online. Your order history information is maintained in order to service your account.
Credit card transactions are subject to routine searches from time to time. Albert Waeschle undertakes these searches in association with licensed credit agencies to detect and prevent fraud.
From time to time, we may email you in order to update your account or to give you information that we hope might interest you. If you don’t want us to get in touch, simply edit your account details.
What information is collected?
When you visit www.aw-online.com, our system automatically notes which browser and Internet Provider (IP) you used for access. This information is useful because it helps us to create a site that offers you the best possible shopping experience.
When you select a ‘Remember me’, your profile data will be stored on a “cookie.” Cookies are files stored on your own computer. www.aw-online.com utilises cookies to enhance your own shopping experience. They save you time by storing such information as passwords, shopping carts, and shopping preferences. That way, the next time you use Remember me, the cookie retrieves this information and personalises your shopping experience.
When You Use Our Website
When you browse our website and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
When You Submit an Enquiry via Our Website
When you submit an enquiry via our website, we ask you for your name, email address, and phone number.
We use this information to respond to your enquiry, including providing you with any requested information about our services. We may also email you again after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your data is stored and processed as an email which is hosted by Google within the European Economic Area (EEA). We do not use the information you provide to make any automated decisions that might affect you.
We keep a copy of your enquiry against your contact record in our cloud-based file storage system and we will not delete this unless you request for it to be deleted, you have the right to do this at any time.
Your Individual Rights as a Data Subject
Under the GDPR your rights are as follows:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data.
You can read more about your rights in details here.
We handle data in accordance with the GDPR regulations and if you would like to get in contact to discuss your data then please email [email protected].
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will update the date of this document each time it is changed.
Last Updated – 10/11/2021
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